Contact Us: Email, Phone, Address & Socials

We're here to help! Whether you have questions about our digital products, need assistance with your order, or want more information about our services, feel free to get in touch with us.

How to Reach Us:

• Email:
  For any inquiries or support, please email us at:
  support@marketingcart.in, 

  innoreachtech@gmail.com

  
  We strive to respond to all emails within 24-48 business hours.

• Address:
  Marketingcart
  R21, New Delhi, 11000a
  India

• Business Hours:
  Monday - Friday: 9 AM - 6 PM (IST)
  Saturday - Sunday: Closed

Refund Policy: No Refunds on Digital Products, Sales Final

Refund Policy

At Marketingcart, we offer two types of offerings: digital products and digital marketing services. Each has separate refund guidelines due to the nature of delivery and immediate value provided. Please review the policy carefully before placing an order.

Marketingcart is owned and operated by Innoreach Tech Solutions LLP.

1. Refund Policy for Digital Products

Digital products include templates, dashboards, reports, planners, guides, ebooks, and marketing data.

These items are delivered instantly upon purchase. Therefore, all digital product sales are final and non-refundable.

This includes situations where:

• You changed your mind

• You no longer need the product

• The product did not meet personal expectations

• You purchased the wrong item

• Your system does not support the file format

This policy exists to prevent unauthorized copying, distribution, or misuse of digital content.

Eligible Refund Situations for Digital Products

A refund may be issued ONLY if:

✔ Duplicate purchase

If the same product was accidentally bought twice, we will refund the duplicate amount.

✔ Incorrect product delivered

If you receive the wrong file, we will replace it or refund you.

✔ Technical issue

If you cannot access the file due to a technical error on our end and the issue cannot be resolved, a refund may be approved.

Refund Window

Requests must be made within 7 days of purchase.

2. Refund Policy for Service Packages

Service offerings include:

• Google Ads Management Packages

• PPC Management Packages

• Meta Ads Services

• Lead Generation Packages

• Social Media Marketing Services

• Marketing Consultancy Services

These services involve time, effort, strategy, and resource allocation from our expert team. Therefore, they have different refund rules.

Non-Refundable Situations for Services

Refunds will NOT be provided for the following:

❌ After work has started

Once any work is initiated—such as audits, account setup, analysis, strategy building, campaign creation, or meetings—services become non-refundable.

❌ After service delivery

If campaign assets, plans, or consultancy sessions have been delivered, no refund will be issued.

❌ Results-based dissatisfaction

We do not provide refunds based on performance outcomes such as leads, sales, or cost variations, as results depend on market behavior and external factors.

❌ Delays caused by the client

If delays occur due to missing access, approvals, creative assets, or instructions from the client, refunds cannot be claimed.

❌ If the client discontinues voluntarily

If a client cancels midway through the service period, no partial or prorated refunds will be issued.

3. When Service Refunds May Be Considered

A partial refund may be considered ONLY if:

✔ Work has not started

No work has been done and no resource has been assigned.

✔ Duplicate order

If the same service plan was purchased twice accidentally.

✔ Payment made but zero onboarding

If the client purchased a plan but onboarding could not be completed due to our operational issue.

If approved, refunds for services will be processed in the original payment method within 5–7 business days.

4. Refund Request Process

To request a refund (eligible cases only), email:

📧 support@marketingcart.inInclude:

• Full name

• Order number

• Service or product purchased

• Reason for refund request

• Supporting evidence (if applicable)

Our team will review and respond within 5–7 business days.

5. Store Credit Option

In some cases, instead of a refund, we may issue:

• Store credit

• Service credit

• Replacement product

This will be decided based on internal review.

6. Chargeback Policy

Unauthorized chargebacks or disputes filed after product delivery or service initiation will be considered a violation of this policy. Marketingcart / Innoreach Tech Solutions LLP reserves the right to block accounts, suspend services, or take further action if fraudulent chargebacks occur.

7. Contact Us

For any questions regarding this refund policy:

📧 support@marketingcart.in